General Questions

We specialize in engineered timber, solid timber, hybrid, and laminate flooring to suit various styles and budgets.

What types of flooring do you offer?

You can place an order through our website or by calling our customer service team.

Where is your showroom located?

Our showroom is located at 184 Grange Rd, Fairfield VIC 3078, where you can explore our full range of flooring options.

Do I need an account to place an order?

While not mandatory,creating an account allows you to track your order history,manage saved parts lists,and enjoy faster checkout in the future.

How long have you been in business?

We have been in the flooring industry for over 30 years, earning a strong reputation for quality and expertise.

Product & Installation

All your queries answered regarding products & installation.

Which flooring option is best for my home?

It depends on your needs! Our experts can guide you based on durability, style, budget, and lifestyle factors.

Are your floors waterproof?

Our hybrid flooring is 100% waterproof, making it perfect for kitchens, bathrooms, and homes with pets or kids.

How long does installation take?

Installation time varies based on the project size and flooring type, but most jobs are completed within 1-3 days.

Do you remove old flooring before installation?

Yes! We offer removal and disposal services for old flooring before installing your new floors.

Can I install the flooring myself?

Some options, like laminate and hybrid flooring, are DIY-friendly, but we recommend professional installation for the best results.

Do you provide warranties on your flooring?

Yes! All our flooring options come with a manufacturer’s warranty, and we stand by our products’ durability and quality.

Pricing & Payments

All your queries answered regarding pricing & payments.

Do you offer price matching?

Yes! We have a Price Beat Guarantee—if you find a better price, we’ll beat it!

What payment options do you accept?

We accept cash, credit cards, bank transfers, and financing options for flexible payment solutions.

Do you offer financing or payment plans?

Yes! We offer financing options to make your flooring investment more affordable.

Showroom & Customer Support

All your queries answered regarding showroom & customer support.

Can I take home flooring samples?

Absolutely! Visit our showroom and take home samples to see how they look in your space.

How do I book a showroom appointment?

Simply call us or book online to schedule a visit with one of our flooring experts.

What happens if I have an issue with my flooring?

Our team is here to help! Contact us, and we’ll work quickly to resolve any concerns.